Customer Service - the eternal priority
There's no such thing as a bad book. I like to research a subject and select some of the most predominant sources and authors that catch my attention, and then consume all the information I can. As I was researching the Customer Service subject, I kept getting the same search result of the book "Raving Fans" by Ken Blanchard and Sheldon Bowles 1. I noticed the publication year was 1993, and for a subject that has evolved so dramatically over the last years, I had my doubts ab
